FAQs
About OV
Q: What is OV?
OV is a contemporary fashion brand in Egypt focused on clean lines, comfort, and everyday confidence.
Q: What style can I expect from your pieces?
Tailored silhouettes with easy-to-wear fabrics, designed to look sharp without feeling restrictive.
Q: How do I choose the right size?
Check the sizing details on the product page, If you need any further information, pleasecontact us at ovegypt@gmail.comor 01060145936.
Products & Availability
Q: Will sold-out items be restocked?
Some items return during restocks, and availability may vary by color and size.
Q: What if the item looks slightly different in real life?
We aim for accurate photos, but slight color differences can happen due to lighting and screen settings.
Orders
Q: Can I cancel or edit my order after placing it?
Yes, you can cancel or edit within 5 hours; after that, it cannot be modified.
Q: How do I get help with an order?
If you need any further information, please contact us at ovegypt@gmail.com or 01060145936.
Q3: How do I request a return or exchange?
A: You can request a return or exchange by contacting our support team. Learn more
Shipping & Delivery
Q: When will my order arrive?
Orders are typically delivered within 3 to 5 working days, excluding weekends and official holidays, Learn more.
Q: Can delivery take longer sometimes?
Yes, during restocks or new launches, delivery may be slightly delayed, Learn more.
Returns & Exchanges
Q: When can I exchange an item?
Exchanges are accepted if the item is defective or the size is not fit, Learn more.
Q: What is the exchange request deadline?
Report the issue within 2 days of receiving your order, Learn more.
Q: What are the item condition requirements for returns or exchanges?
The item must be unused, in original packaging, with tags attached, and unwashed and unironed, Learn more.
Q: When are returns accepted?
Returns are accepted within 14 days if tags are attached and the item is unwashed and unironed, Learn more.
Q: How are refunds processed, and are there fees?
Refunds are via bank transfer, InstaPay, or a preferred digital method, with 100 to 150 EGP return shipping deducted, Learn more.
Payment
Q: What payment methods do you offer?
We support multiple options; if you need help choosing, If you need any further information, pleasecontact us.
Q: I have a payment question, who do I contact?
If you need any further information, please contact us at ovegypt@gmail.com or 01060145936.
